Secrets to Retaining Clients for Your Professional Services Firm

Posted by Joelle Colosi on Thu, May 21, 2015 @ 03:00 PM

The lifetime value of a client for a professional services firm can be considerable. It's also a basic business truth that it's less costly to keep an existing client than it is to find a new one. To achieve the greatest long-term value from your clients, it's necessary to build up sufficient customer loyalty to ensure the client will stay with you for as long as possible.

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Topics: client retention, professional services, feedback

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