The lifetime value of a client for a professional services firm can be considerable. It's also a basic business truth that it's less costly to keep an existing client than it is to find a new one. To achieve the greatest long-term value from your clients, it's necessary to build up sufficient customer loyalty to ensure the client will stay with you for as long as possible.
Secrets to Retaining Clients for Your Professional Services Firm
Posted by Joelle Colosi on Thu, May 21, 2015 @ 03:00 PM
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Topics: client retention, professional services, feedback